About Herefordshire Care Home

About Us

Our Staff

Our friendly and well trained staff get to know each new resident and welcomes them in to our home treating them as they would their own parent.

The philosophy we have about life in a care home sets us apart from others. We are very different and to make sure we do things differently we need people who share this philosophy.

Our recruitment process is rigorous, we do everything possible to recruit and train the very best staff.

All new staff receive a comprehensive induction so they can feel confident to deliver the very highest standards of care. We actively encourage all staff to review their performance by using an annual performance review and offer a range of professional qualifications.

Our owner, Karen Rogers, has invaluable history working in both the NHS and Local Authority where she was responsible for the inspection of Care Homes. Karen has also advised the Department of Health on regulatory policy and has a number of health care related articles published.

Underpinning the expertise within our family of homes is Karen’s Master’s Degree in The Management of Health and Social Care. Everybody who works in a Herefordshire Care Home is motivated and driven to focus on quality of life, dignity and compassion in the care of older people.

Our Quality Commitment

Championing quality of life for our residents is the responsibility of every member of staff.

For our residents their families and friends, quality of life means providing a supportive home filled with trusted, kind and compassionate staff, nutritious meals and days filled with enriching activities that nurture the mind and body.

Annually, we survey residents and their families about their experiences, and they confirm what we always hope.

Continually Improving

At Herefordshire Care Homes we are always looking at ways to improve. On a monthly basis we review standards in:

By delivery on our commitment to quality our residents and their families enjoy the peace of mind that comes with living in any one of our homes.

Five of our homes have been rated as "Outstanding" by the CQC putting us in the top 1% of care homes in the country.

Herefordshire Care Homes
Herefordshire Care Homes
Herefordshire Care Homes
Herefordshire Care Homes

Key Staff

Karen Rogers

Karen Rogers

Chief Executive


  • DIP Care Management
  • Certificate in the Study of Human Ageing
  • MSocSCI Master of Social Sciences
  • MA Social Services Management
  • Approved Lead Auditor
  • ISO9001 Internal Auditor


  • West Midlands Outstanding Contribution to Social Care 2014
  • National Outstanding Contribution to Social Care 2015
  • West Midlands Care Employer Award 2017
Clare Fletcher

Clare Fletcher

Professional Assistant to Chief Executive

Clare has worked for HCH since 2009. She previously worked for the Specialist Care Industry for 21 years.


  • Level 5 Business Management
  • Level 3 Information Technology Specialist
  • Level 3 Leadership and Management
  • Level 2 and 3 In Business and Administration
Annette Morris

Annette Morris

Registered Manager

Annette has worked with HCH in various roles since 1999


  • BA Hons in Health and Social Welfare
  • ISOH Managing in Health and Social Care
  • ICAT Advanced Communication
  • BTEC Business and Finance
Sharon Childs

Sharon Childs

Registered Manager

Sharon has worked in the care sector many years and with HCH since 2010.

Qualifications & Awards:

  • Levels 4 and 5 NVQ Leaderships and Management
  • Registered Managers Award
  • Care Home Manager of the Year 2016 (Great West Midlands Care Awards)
Charlotte Whittington

Charlotte Whittington

Registered Manager

Charlotte has worked in the NHS since 2000 and started as a qualified nurse in Trauma and Orthopaedics working up to become a Ward Sister in Stroke rehabilitation. She moved into the care home sector in 2011 and has not looked back.


  • Care Leadership Programme (OSJCT)
  • Level 5 in Leadership for Health and Social Care Services
  • Facilitating and assessing Workplace/Placement Learning at Oxford Brookes University
  • Bachelor of Science Degree in Nursing with Honours (Adult) at Oxford Brookes University
  • National Diploma in Health Studies
Trudi Barnett

Trudi Barnett

Registered Manager

Trudi has worked in the care sector for many years and with HCH since 2012.


  • Registered General Nurse (2005)
  • Registered Managers Award
  • Assessor and Mentor of Pre Registered Nurses

Celebrating Success

Each year we nominate staff for Care Awards recognising the skill dedication and kindness that we see and also hear about from our residents and relatives. We have been recognised across the West Midlands and Nationally for our achievements.

Winners of the Great British Care Awards 2020

Great British Care Home Awards winner 2020

Winners of the Great British Care Awards 2015

Great British Care Home Awards winner 2015

Winners of the Great West Midlands Care Awards 2014 - 2019

Great British Care Home Awards winner

CQC Outstanding Rating

CQC Outstanding


Charnwood Country Residence

Dulas Court

Highwell House


Coldwells House

NAPA Award

NAPA provider

Dulas Court - 2015, 2016, 2017

Top 20 Care Homes West Midlands 2017

Top 20 Care Homes West Midlands 2017

Highwell House Nursing & Residential Care

Runner Up - Care Home Caterer 2019

National Association of Care Catering Award 2019

Winner of the NHS Mentor Awards 2019

Winner of the NHS Mentor Awards 2019