About Herefordshire Care Home


Care Services

Herefordshire Care Homes Group is passionate about providing the very highest standards of care to everyone living in our homes.

We provide Residential Care, Nursing Care and specialist care for people who may be living with Dementia.

Our philosophy is to provide the kind of care that we would want for the most loved person in our own family. We will spend time understanding the type and level of care that you need and together we'll develop a care plan that will identify any health care needs, your hobbies, interests and preferred lifestyle.

We have highly skilled staff in all of our homes working closely with a range of health care professionals who will support you to improve your health and well-being. This includes physiotherapists and falls prevention staff known as Postural Stability Instructors

Picker National Survey

Staff experiences in Social Care - Click here to read the Survey

Equality, Diversity & Human Rights

Herefordshire Care Homes is committed to treating all people equally ensuring no one is discriminated against. Diversity in our Care Homes means that we actively support staff and residents to feel "safe to be who they are".

Residential and Nursing Care

Residential Care is a type of care for people who do not require Nursing Care but may choose to live in a care home because they need assistance with washing, dressing and some activities of daily living. Many people choose to live in a residential care home because they want company and wish to continue with hobbies and interests that are difficult to access when living alone.

Nursing Care is for people who need a qualified nursing team who are available to them 24 hours a day. This will include people who may have more complexed health care needs, for example people who have had a stroke, people with physical disabilities and people with long term clinical conditions.

Residential Care at Herefordshire Care Homes
Dementia Care at Herefordshire Care Homes

Specialist Dementia Care

We understand how worrying it is when someone you are close to is living with Dementia. Dementia is a term used to describe a group of symptoms. These include gradual loss of memory and difficulties with thinking, problem solving or language. The person may also experience change in mood or behaviour.

Our commitment to providing the best support possible is backed up by our specialist training programmes. We commissioned specialist training from the University of Worcester and we are now recruiting a Specialist Admiral Nurse collaborating with Dementia UK.

Dementia UK

This reinforces our values and also ensures that people living with Dementia have a good and happy life living in our homes.

The training we provide ensures that the following principles guide our practice:

  • Valuing people with Dementia and those who care for them
  • Treating people as individuals, recognising that all people have a unique history and personality
  • Looking at the world from the perspective of the person with Dementia
  • Providing an enriched social environment that fosters opportunities for personal growth
Dementia Care at Herefordshire Care Homes

Independent Supported Living

Independent houses with tenancy agreements within the grounds of some of our homes. The support you need might be as little as having your meals cooked and brought to you, or having help with the day-to-day tasks but however large or small our involvement, we are still there 24 hours a day. Whatever level of help you require, our team are here to enable and empower you to retain your independence.

Independent Supported Living & Re-Ablement Care at Herefordshire Care Homes
Palliative Care at Herefordshire Care Homes

Palliative Care

Gold Standards Framework - GSF

Caring for people who are nearing the end of their life is one of the most important things that we do. To ensure that we provide the "Gold Standard" for end of life care we have enrolled our homes on this nationally recognised training and accreditation programme enabling us to provide outstanding palliative care and support to family and friends.

We are proud that Highwell House has achieved the GSF accreditation and have been commended by the awarding body.

Palliative Care at Herefordshire Care Homes

Physiotherapy, Rehabilitation & Falls Service

We offer Physiotherapy, Occupational Therapy and Postural Stability to people living in our homes.

This may be to improve balance and mobility or restore confidence following a fall. We also provide this service on short term to people recovering from surgery or from conditions such as a stroke. This could be for up to six weeks or for as little as two weeks will be sufficient to give people confidence to return home.

Independent Supported Living & Re-Ablement Care at Herefordshire Care Homes
Day & Respite Care at Herefordshire Care Homes

Day & Respite Care

Some of our homes are able to offer respite and day care. This is for people who want to take advantage of our homes’ facilities but only for a short time. It maybe to recover from an operation, or simply to allow full-time carers a short break, or simply for a change of scenery.

Respite care is ideal for those looking for convalescence, either following a hospital stay or an illness.

Many people also arrange a trial stay as a temporary resident to see if the home is the right choice for them as their new home.

Day & Respite Care at Herefordshire Care Homes